Privacy Policy
Philips Rogers Limited (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you use our website or engage with our services.
1. Who we are
Philips Rogers Limited is a commercial property agency operating in the UK. (Registered Office: Trudgeon Halling, The Platt, Wadebridge, PL27 7AE)
2. What information we collect
We may collect and process the following types of personal data:
• Identification information (such as name and date of birth)
• Contact details (such as address, email address and telephone number)
• Property and transaction-related information
• Information required for identity verification and compliance checks
• Any information you provide when contacting us
• We may also collect limited technical information automatically when you visit our website, such as your IP address and basic browsing activity.
3. How we use your information
We use your personal data to:
• Provide estate agency and property-related services
• Manage and administer client relationships
• Carry out identity verification and due diligence checks
• Comply with legal and regulatory obligations, including anti-money laundering legislation
• Communicate with you in relation to enquiries or transactions
• Operate and improve our business
4. Legal basis for processing
We process your personal data on the following legal grounds:
• Legal obligation – to comply with anti-money laundering regulations and other legal requirements
• Contractual necessity – to provide services to you
• Legitimate interests – to manage and develop our business
• Consent – where required
5. Sharing your information
We may share your personal data with:
• Professional advisers (such as solicitors and accountants)
• Service providers who support our business operations
• Regulatory authorities, government bodies or law enforcement agencies where required
• Other parties involved in a property transaction where necessary
All such data sharing is carried out in accordance with data protection law.
6. Retention of data
We retain personal data only for as long as necessary. In most cases, data will be retained for a minimum of five to six years following the end of a business relationship, in accordance with legal and regulatory requirements, including anti-money laundering obligations.
7. Your rights
Under UK data protection law, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure of data (in certain circumstances)
• Restrict or object to processing
• Request transfer of your data (where applicable)
To exercise these rights, please contact us using the details above.
8. Complaints
If you have any concerns about how we use your personal data, please contact us in the first instance. You also have the right to complain to the Information Commissioner’s Office (ICO): Website: www.ico.org.uk
9. Data security
We implement appropriate technical and organisational measures to safeguard your personal data and protect it from unauthorised access, loss or misuse.
10. Cookies
Our website uses basic technical resources, including cookies and similar technologies, to ensure that it functions correctly and displays properly. These may include resources provided by third-party services such as Google. We do not use cookies for tracking or marketing purposes.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.